Gardener Senthil

As a professional coaching and coach training organization, our relationship with clients and coaches is based on openness, trust, and mutual confidence. Ensuring confidentiality is of utmost importance to us.

This privacy policy outlines how we gather and utilize personal information about you during and after our association, in accordance with the General Data Protection Regulation (GDPR).

This notice pertains to:

All Clients (individual and corporate)
All Third Parties and Suppliers with whom we conduct business, including individuals who receive our marketing materials.

References to “we,” “us,” “our,” or “the company” refer to the Gardener Senthil organization.

References to “you” refer to any individual receiving this notice, for whom we hold personal data.

Please note that this Privacy Statement does not cover data retention for limited companies, as such information is not governed by GDPR provisions.

This Privacy Notice also extends to our website, www.gardenersenthil.com.

In most cases, we act as a “Data Controller” for your information. This means we are responsible for determining how we collect and use your personal data. We are obligated by data protection laws to inform you about the handling of information in this privacy notice, which may be updated from time to time.

In projects where we serve as a service supplier, we may act as a “Data Processor” rather than a “Data Controller,” following the GDPR guidelines set by the respective suppliers.

It is essential that you review this notice, along with any other privacy notices we provide on specific occasions when we collect or process your personal information. This will ensure your understanding of how and why we utilize such information.

Privacy Protection Principles

We will adhere to data protection regulations, including GDPR. This means that the personal data we possess regarding you must be:

Utilized lawfully, equitably, and in an open manner.
Gathered solely for legitimate purposes that we have clearly communicated to you and not used in any manner inconsistent with those purposes.
Pertinent to the purposes we have disclosed to you and restricted solely to those purposes.
Precise and regularly updated.
Retained solely for the duration necessary for the purposes we have informed you about.

Safeguarded with appropriate security measures.

The Type Of Information We Retain About Our Clients

Personal data, or personally identifiable information, refers to any information that can identify an individual. This does not include data that has been anonymized or had its identity removed.

There are “special categories” of particularly sensitive personal data that require a higher level of protection.

We will gather, retain, and utilize the following categories of personal information concerning clients:

Personal contact details, such as name, title, addresses, phone numbers, and personal email addresses.

After certain coaching interventions, we may gather, retain, and utilize the following categories of personal information about clients.

Marital status and dependents.
Employment or workplace location.
Details of next of kin.

Regarding business clients, we will gather, retain, and utilize the following categories of personal information.

Information about race or ethnicity, religious beliefs, sexual orientation, and political opinions.
Membership in trade unions.
Information about health, medical conditions, or disabilities.

In some coaching interventions, we may also gather, retain, and utilize the following “special categories” of more sensitive personal information related to client information.

Business address and company registration number(s).
A point of contact within the engaged business.

Why We Retain Information Of Clients

It is essential to maintain client data in order to fulfill contractual responsibilities and meet legitimate business requirements. We will only retain information that is reasonably necessary and for a duration that is reasonably appropriate. We will not disclose your data to external parties unless you have provided consent or if we are obligated to do so by contract or legal obligations.

How We Gather Private Details Of Clients

We acquire personal information regarding our clients directly from them when they reach out to us via phone, email, social media, or through our website and its associated forms, which connect to a workflow system known as Monday.com.

Certain details about our current clients, with whom we are actively engaged, are also securely stored on our mobile devices, which are protected with password encryption. If our coaching sessions take place on platforms such as Zoom or similar communication applications, contact information will be retained within the application for the duration of our coaching relationship.

We maintain the right to transition data storage systems to an equivalent alternative without prior notification, while always ensuring the necessary security measures and adherence to GDPR regulations to safeguard your information.

How We Utilize Your Data

We will solely utilize your personal information in accordance with legal permission.

Most commonly, we will make use of your personal information in the following circumstances:

When it is necessary to fulfill the contractual obligations we have established with you.
When it is required to comply with legal obligations.
When it is deemed necessary for our legitimate interests, provided that your interests and fundamental rights do not override those interests.

Additionally, we may employ your personal information in the following exceptional situations, which are expected to be infrequent:

When it is essential to safeguard your interests or the interests of others.
When it is necessary for the public’s interest or official purposes.

The following are the scenarios in which we will utilize your personal information:

Managing the contractual agreement we have entered into with you.
Resolving legal disputes involving you.
Preventing fraudulent activities.
Marketing other products or services that may be of interest to you.
Providing updates about our services
Administering our business, which may involve sharing client data with our accountant.

Some of the aforementioned reasons for processing personal information may overlap, and there may be multiple justifications for our use of your data.

In the specific circumstances mentioned above, we retain your data for marketing purposes, such as sending inspirational blogs or informing you about services we believe may be of interest to you. We have a valid business interest in keeping your data for this purpose; however, you have the option to opt out of receiving such communications from us.

Failure to provide personal information:

If you do not provide certain information when requested, it may impede our ability to fulfill the contractual agreement or comply with legal obligations.

Change of purpose:

We will only use your personal information for the purposes for which it was collected, unless we reasonably determine that we need to use it for another compatible reason. If we intend to utilize your personal information for an unrelated purpose, we will notify you and clarify the legal basis that permits us to do so.

Please note that, in compliance with the aforementioned regulations, we may process your personal information without your knowledge or consent when required or permitted by law.

The Information We Collect Of Individuals Who Are Not Clients And How We Utilize It

Regarding individuals who are not our clients, we possess personal data or information that enables the identification of a person. This data is acquired during our regular business operations, and we will retain it when we have a valid business justification.

Generally, we obtain personal data on individuals, third parties, and suppliers who are not clients under the following circumstances:

Interactions at networking events or marketing gatherings.
Inquiries made by individuals, third parties, or suppliers regarding potential services, even if they do not become clients.
Business transactions with individuals, third parties, or suppliers who provide goods or services to us.
Ongoing business-related engagements with you.

We have a legitimate business interest in preserving this data to send informative blogs, event details, or updates related to our services or topics we believe are relevant to you. You have the right to request the erasure or correction of your data, as well as the ability to opt out of receiving marketing materials, networking information, or content we consider might be of interest to you. To opt-out, please send an email to hello@thinkeq.com.

Why might we share your personal information with third parties?

We will disclose your personal information to third parties in situations where it is mandated by law, necessary to manage our working relationship with you, or when we have another legitimate interest that justifies such sharing.

Data Protection

We have implemented adequate measures to ensure the security of your personal information, preventing unintentional loss, unauthorized access, misuse, alteration, or disclosure.

For more information on the security measures outlined in our information security policy, please contact us directly via email at www.gardenersenthil.com.

We have established procedures to address any suspected breaches of data security. In cases where it is legally required, we will notify you and the relevant regulatory authority of any suspected breaches.

Please note that the transmission of information over the Internet is not entirely secure. While we take precautions to protect your data, we cannot guarantee the absolute security of information transmitted online. Any communication with us via email carries inherent risks, including interception, non-delivery, or receipt by unintended recipients.

Data Preservation

For how long will we retain your information?

We will only keep your personal information for the duration necessary to fulfill the purposes for which it was collected, including any legal, accounting, or reporting obligations.

To determine the appropriate retention period for personal data, we take into account factors such as the quantity, nature, and sensitivity of the data, the potential risks associated with unauthorized use or disclosure, the purposes for which we process the data, and whether those purposes can be achieved through other means, as well as applicable legal requirements.

In certain situations, we may anonymize your personal information so that it can no longer be linked to you. In such cases, we may use the anonymized data without providing further notice to you.

Regarding client data, we typically retain information related to your instructions for a period of seven years after the last coaching or training interaction. Retaining the data serves our legitimate business interests in case any subsequent legal proceedings arise.

Considering the nature of our services, clients often return to us with new instructions within a short time frame of weeks, months, or years since their initial contact. The aforementioned seven-year period commences from the last interaction we had with the client, third party, or supplier, ensuring our ability to assist whenever necessary. If we do not hear from you for seven years, we will securely dispose of all data pertaining to you in a confidential manner.

Rights Of Retrieval, Rectification, Deletion And Limitation

Your obligation to notify us of changes

It is crucial that the personal data we hold about you is accurate and up-to-date. Please inform us promptly of any changes to your personal data during our working relationship.

Your entitlements regarding personal data

In certain circumstances, you have legal rights that include:

Requesting access to your personal data. This enables you to obtain a copy of the personal data we hold about you and verify its lawfulness.
Requesting the correction of any incomplete or inaccurate personal data we hold about you.
Requesting the erasure of your personal data. This allows you to ask us to delete or remove personal data when there is no valid reason for us to continue processing it. You also have the right to request the deletion or removal of your personal data if you have exercised your right to object to its processing.
Objecting to the processing of your personal data when we rely on a legitimate interest (or that of a third party) and your particular circumstances give rise to grounds for objection. You also have the right to object to the processing of your personal data for direct marketing purposes.
Requesting the restriction of the processing of your personal data. This enables you to ask us to suspend the processing of your personal data, for example, if you want us to establish its accuracy or the reasons for processing it.
Requesting the transfer of your personal data to another party.

If you wish to review, verify, correct, or request the removal of your personal data, object to its processing, or request the transfer of your personal data to another party, please contact us at hello@thinkeq.com, referencing “Data Rights of Retrieval, Rectification, Deletion, and Limitation.”.

Please note that if you request the retrieval, rectification, deletion, or limitation of our data processing, we may decline your request if we have a legal obligation, contractual commitment, or other legitimate business interest to do so. If we refuse your request, we will inform you of the refusal and provide you with the right to appeal.

No Usual Tariffs Apply

You will not be charged any fees for accessing your personal data or exercising any other rights. However, if your access request is clearly unfounded or excessive, we may charge a reasonable fee or refuse to comply with the request.

Information we may need from you

We may need to request specific information from you to confirm your identity and ensure your right to access the information (or exercise any other rights). This is an additional security measure to prevent the disclosure of personal data to unauthorized individuals.

Right To Retract Consent

In the rare situations where you may have granted your consent to the gathering, handling, and transfer of your personal data for a particular objective, you hold the privilege to retract your consent for that specific processing whenever you wish.

To revoke your consent, kindly reach out to us at www.gardenersenthil.com, indicating ‘Right to Retract Consent of Data’. Once we have received notification of your decision to withdraw consent, we will cease processing your information for the purpose or purposes you initially consented to, unless we have another valid legal basis to do so.

Cookies Privacy Policy

Our website utilizes cookies as part of the overall user experience.

In addition, external vendors may also place cookies on the user’s computer’s hard drive if the website utilizes referral programs, sponsored links, or advertisements. These cookies are used for tracking conversions and referrals, and typically have an expiration period of 30 days or more. It is important to note that no personal information is stored, saved, or collected through these cookies. However, the information gathered from cookies is used for the purpose of targeting our advertising efforts.

Revisions To This Privacy Statement

We retain the right to modify this privacy notice at any given time, and we will present a revised privacy notice whenever significant changes are made. Additionally, we may inform you through alternative means periodically regarding the handling of your personal information.

Get In Touch

If you have any inquiries regarding this privacy notice or if you wish to file a complaint, please contact www.gardenersenthil.com via email.

You have the right to lodge a complaint with any designated regulatory body or supervisory authority that may be established periodically.